Astra Cloud guarantees the following service availability levels:

• Monthly uptime — at least 98%
  
• Annual uptime — at least 99%
  

Calculations are based on the actual availability of the service during the relevant period.

Scheduled maintenance may be performed to maintain the stability and security of the infrastructure:

• work is performed during periods of lowest load
  
• customers are notified in advance
  

Astra Cloud technical support is available 24/7 and provides:

• infrastructure monitoring
  
• incident response
  
• technical consultations
  

The following cases are excluded from the availability calculation:

• scheduled maintenance
  
• actions by third parties
  
• network attacks
  
• circumstances beyond the provider’s control
  

Astra Cloud is not liable for indirect damages, lost profits, or data loss, unless otherwise specified in separate terms.

Astra Cloud reserves the right to make changes to this SLA with prior notice.